Each product will be shipped to the address provided. Please ensure correct address is supplied.
How long does postage take?
Parcels being sent within Australia are sent via Australia Post’s Express Service. Express postage can take up to 3 working days.
How much does postage cost?
Flat rate of $12 so bundle your purchases!
Are your cake toppers food safe?
Yes, food safe acrylic is use for the acrylic toppers.
Safety precautions for cake toppers
Products are made from acrylic/perspex which is a thermoplastic. This means when it comes near heat or a flame (e.g – from a candle), it may catch on fire. Please take extreme care to ensure your cake toppers or numbers are clear of flames. We take no responsibility for melting or scorching or breakages.
Do you offer refunds?
The Sugar Kitchen has a no cancellation policy once order is placed and paid for online so please choose carefully. We take no responsibility for parcels being damaged or lost once they leave our Sugar studio. Should your parcel be lost in transit please contact us at firstname.lastname@example.org for your tracking number so you can follow up with the post provider.
Toppers can have minor laser charring in particular timber toppers, this comes with the art of laser cutting and engraving acrylic and timber and is not considered a fault. This also includes imperfections on matte finished toppers. The paint can also get scratched so tale care when handling the matte finish toppers please.